FAQ's

1. How long does shipping take?

  • Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed and dispatched within 1-2 business days, with standard shipping taking approximately 3-5 business days within Pakistan.

2. What payment methods do you accept?

  • JazzCash: Easily pay for your order using JazzCash, a secure and widely-used mobile wallet service in Pakistan. Simply select the JazzCash option at checkout and follow the instructions to complete your payment securely.

  • Cash on Delivery (COD): Prefer to pay in cash upon receiving your order? No problem! We also offer Cash on Delivery (COD) as a payment option. Simply select COD at checkout, and pay the total amount in cash when your order is delivered to your doorstep.

3. Can I track my order?

  • Yes, all orders are shipped with tracking information. Once your order has been dispatched, you will receive an email with a tracking number that you can use to track your shipment online.

4. Do you offer international shipping?

  • Currently, we only offer shipping within Pakistan. We are working to expand our shipping options in the future, so stay tuned for updates.

5. What is your return policy?

  • We offer a 30-day return policy for eligible items. If you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Please refer to our Return and Refund Policy for more details.

6. How do I contact customer support?

  • You can reach our customer support team via email at support@dewanstore.com or by phone at +92 3032895100. Our support team is available 24/7 to assist you with any questions or concerns you may have.

7. Are the products you sell authentic?

  • Yes, we take pride in offering only authentic and high-quality products sourced directly from trusted manufacturers and suppliers. Your satisfaction and trust are our top priorities.

8. Can I cancel or modify my order after it has been placed?

  • Once an order has been placed, it may not be possible to cancel or modify it as our team works quickly to process and fulfill orders. However, if you need assistance, please contact our customer support team as soon as possible for further assistance.

9. Do you offer wholesale or bulk purchasing options?

  • Yes, we offer wholesale and bulk purchasing options for select products. Please contact our sales team at sales@dewanstore.com for more information and to discuss your specific needs.

10. How do you ensure the security of my personal information?

  • We take the security and privacy of your personal information seriously. We use industry-standard encryption technologies and secure payment gateways to protect your data. Additionally, we do not sell or share your information with third parties for marketing purposes. For more information, please refer to our Privacy Policy.

For More Information You Can Contact Us At:

Trade Name: Dewan Store

Support : 24/7

Business Hours : 9:00 AM to 4:00 PM (Monday to Friday) 

Business Number : +92 3032895100

Business Mail : support@dewanstore.com