Return & Refund Policy

Returns:

  • We want you to be completely satisfied with your purchase from Dewan Store. If you are not satisfied with your order for any reason, you may return it within 3 days of receipt for a full refund or exchange.
  • To initiate a return, please contact our customer support team at support@dewanstore.com or call us at +92 3272774718. Our team will provide you with instructions on how to return your item(s).
  • Please note that returned items must be in their original condition, unused, and in the original packaging. We reserve the right to refuse returns that do not meet these criteria.

Refunds:

  • Once your return is received and inspected, we will process your refund to the original method of payment within 5-7 business days. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.
  • If you are returning an item due to a defect or error on our part, we will cover the cost of return shipping. For all other returns, the customer is responsible for return shipping costs.

Exchanges:

  • If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. We will do our best to accommodate your request, subject to availability.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement to be sent to you as soon as possible at no additional cost.

Change of Mind:

  • If you simply change your mind about an item and would like to return it, you may do so within 3 days of receipt. However, please note that return shipping costs will be the responsibility of the customer.

    By shopping with Dewan Store, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. Thank you for choosing Dewan Store for your shopping needs.

    For More Information You Can Contact Us At:

    Trade Name: Dewan Store

    Support : 24/7

    Business Hours : 9:00 AM to 4:00 PM (Monday to Friday) 

    Business Number : +92 3272774718

    Business Mail : support@dewanstore.com